Conversations · From October 2026
Messaging, reimagined for the modern gym.
Every email, text, push notification, chat and WhatsApp message with a lead or member, together in one timeline, in the order it happened. Your whole team sees it, anyone can pick it up, and nothing falls between down the gap.
The problem
Your conversations are scattered or missing
When it launched, GymOS was the first gym management system to offer fully two-way email and SMS. Conversations is the next step: one modern messaging experience, built for premium, relationship-led gyms.
Messages in too many places
Emails in one tool, texts on a coach’s phone, newsletters somewhere else. To see what’s been said to one member, you have to look in several places.
Replies slip through the cracks
A member replies to a colleague’s message and nobody else knows. A question goes unanswered for days.
Conversations leave with the coach
When a coach moves on, so does the history of every chat they had with your members.
One timeline per person
Everything you've said, in one place
Open a member or lead and you see it all: emails, texts, push notifications, chat, WhatsApp, and even Konduo™ calls, oldest at the top and newest at the bottom. A conversation shows when you last spoke to someone, not just when you last wrote.
- Reply the way they wrote to you: a text gets a text back, an email gets an email
- Messages to the gym are shared by the whole team, so anyone can pick up a reply
- Unread replies flagged until someone deals with them
- Messages from unrecognised senders gathered in one place, not lost
Multi-channel capability
Every channel your members use
GymOS only offers a channel where the person can receive it, and tells you why when one isn’t available.
| Channel | Who can receive it | Good to know |
|---|---|---|
| Members and leads | A plain email, or a designed, immersive email | |
| Text (SMS) | Members and leads | Sent from your gym’s own number |
| Push notification | Members with the FitnessHub app | A short alert on the member’s phone |
| Chat | Members with the FitnessHub app | Real-time, with read ticks and typing indicators. Also powers group chats and your community |
| Members and leads | Optional, for gyms in the UK and Ireland |
Built for your team
Designed around how premium gyms work
As your gym, or as you
Reply in the gym’s name, shared with colleagues, or privately as yourself. Every coach gets their own dedicated GymOS email address, so replies come straight back to them.
Real-time chat
Members chat with your team in the FitnessHub app, just like any messaging app, with read ticks and typing indicators.
Groups and community
Give any member group its own chat, and run a gym-wide community. You decide who can post.
One place to write
One screen sends any message type to one person, several, a group or a whole membership. Nobody receives it twice.
Schedule and draft
Save drafts, schedule messages up to a year ahead, and see the status of every message pending, sent or failed – including delivery stats.
Immersive emails
Design newsletters, announcements and offers, and see how many recipients opened and clicked through on your message.
WhatsApp in Conversations
Message members where they already are
Message members and leads on WhatsApp from your gym’s own GymOS number. Their replies, including photos, voice notes and documents, arrive in the same conversation as everything else.
- See when each message is sent, delivered and read
- Not on WhatsApp? GymOS sends the same message as an SMS text instead
- Works in your event triggers, nurture programmes and session reminders
- GymOS handles WhatsApp's 24-hour window and approved templates for you
- Pay only for delivered messages, and only in months you use it
Smart notifications
A heads-up when it matters. Peace when it doesn't.
Talking to you, or yours
Staff are notified when someone messages them directly, or messages a member they mentor.
No group chatter
General background conversation in multi-member groups never disturb anyone.
On your phone
Read and answer everything from the FitnessHub app, with the same rules as the portal.
Switching is painless
Conversations replaces the Message Centre and Scheduled Broadcasts.
Here’s what doesn’t change:
Your history
Every message your gym has sent and received appears in each person’s conversation. Nothing is lost.
Your automations
Event triggers, nurture programmes and session reminders carry on as they are, but with additional options available.
What you pay
There’s no charge for Conversations. SMS and Konduo are charged as they are today. WhatsApp is a straightforward per-message cost.
Works with the rest of GymOS
Konduo™
Calls in the timeline
Konduo calls sit alongside every message, so you know when you last spoke.
Win more members
Nurture programs
Automated journeys that send by email, text or WhatsApp.
A premium member experience
The FitnessHub app
Chat, community and messages, all in our feature-rich mobile app.
See Conversations in action
Book a demo and see how one timeline per member changes the way your team works.