Konduo™ · Call intelligence for gyms
Every single call. From your gym's number. Logged, recorded and understood.
Your coaches call leads and members straight from GymOS or the FitnessHub app. Members see your gym’s recognisable number. The call is logged automatically against their record, and the write-up is done before the phone is even back in their pocket.
Live now for gyms in the United Kingdom and Ireland.
The problem
Most gyms don't even have a landline
Regular touchpoints are one of the strongest drivers of retention. Yet the way most gyms make member calls is flawed, non-compliant, and invisible to everyone but the coach who made it.
Due to lack of options, most gyms are either forced to have their coaches use their own mobiles, or operate battery-hen style “call rooms”.
“Coach Aoife rang member Bob on Tuesday from her own mobile. Bob shared that he was struggling. It was never logged. When Bob raised it with the owner, nobody knew. Frustrated, Bob changed gym.”
It shouldn't cost coaches to call your members
Expecting a coach to use their own call plan for gym business isn’t reasonable, and it hands members their personal number for evenings and weekends.
Member data shouldn't live on personal phones
You have a duty of care. Contact lists on a coach’s mobile are a data protection problem, and they leave when the coach does.
If it isn't logged, it didn't happen
Who said what? Did the member share that? Did your coach really promise a month’s free training? Without a record, nobody else can act.
More than just a dialler
Call. Record. Transcribe. Understand.
No more legally problematic copying of member data between different apps. Everything happens, and stays, inside GymOS.
1
Call
Click any phone number in GymOS, open the dialler, or tap Konduo™ in the FitnessHub app. The call goes out from your own dedicated GymOS number.
2
Record
Choose whether to record. GymOS plays a short legal announcement in your gym’s name, so your business is always compliant without you even thinking about it.
3
Transcribe
Multi-channel speech-to-text creates a reliable transcript of the conversation, providing a trustworthy source to later refresh memories.
4
Understand
GymOS’s built-in AI analyses the call and writes a summary & follow-up action points onto the record as the call’s outcome.
A considered workflow
No more wrap-up notes
The notes your team would otherwise type up are written automatically when they put the phone down. Every call counts as a touchpoint on the lead/member’s record, and the next coach to pick up the relationship knows exactly where it stands.
- Who called, when and for how long, logged against the lead or member
- Call tasks complete themselves when the call is made
- DropSlot® phone appointments are marked attended
- Calls from almost anywhere: member and lead records, call tasks, bookings, roll calls, referrals and reports
Recording & privacy
You choose how much is captured
Set your processing level once for the whole gym. Recording or transcription can be switched off for any individual call, even mid-call, and GymOS deletes the recording.
Recordings and transcripts live on the GymOS record. They’re never copied into whichever dubious AI tool a coach happened to pick that day.
Do not record
Calls are placed and logged only: the number, the duration and the wrap-up. No call content is captured.
Record calls
The recording is kept on the member’s or lead’s record for playback. Only managers may listen.
Record, transcribe & summarise
The full transcript is kept on the record, with a summary and action points written as the call’s outcome. Available to managers and employees alike.
A smarter approach
Konduo™ vs. what you're doing today
| Konduo™ | Staff mobile | Front desk phone | |
|---|---|---|---|
| Member sees your gym’s number | Yes | No | Yes |
| Logged against the lead or member automatically | Yes | No | No |
| The team can see what was said | Yes | No | No |
| Completes the call task or appointment | Yes | No | No |
| Recording and transcript on the record | Yes | No | No |
| Staff keep their personal number private | Yes | No | Yes |
Bring an end to coaches leaving with your member list when they move jobs.
What it costs
Simple, pay-as-you-go pricing
Per-minute billing with no additional monthly fee. No charges for number rental, recording storage or incoming calls, and only answered calls are charged.
92% cheaper than standard EE mobile rates, and 89% cheaper than standard BT landline rates.*
* Comparison and prices correct as at 19 September 2026. Prices exclude VAT.
| A three-minute call | Cost |
|---|---|
| United Kingdom, not recorded | 10p |
| United Kingdom, recorded | 11.5p |
| United Kingdom, recorded and transcribed | 18p |
| Ireland, recorded and transcribed | 36p |
Live in minutes
A manager switches Konduo on with a short wizard: accept the terms, set a number to forward incoming calls to, approve your announcement, and choose your recording level.
United Kingdom
You already have a GymOS number. Nothing to register, no documents, no waiting. Start calling within just a few minutes.
Ireland
We register a local Irish number in your business’s name, free of charge. It’s usually ready within about one working day. All compliant.
Works with the rest of GymOS
Conversations
Calls in every timeline
Konduo calls appear in each member’s conversation, alongside their emails, texts and chat.
Risk IQ®
Act on an alert
When Risk IQ flags a member drifting away, a logged call is one click away.
DropSlot®
Phone consultations
Call from a DropSlot telephone appointment and it’s marked attended automatically.
Hear Konduo for yourself
Book a demo and we’ll place a call, then show you the summary appear on the member’s record.